Service Process FAQ's

When can I expect the decorators to arrive at the location and begin the decorations?
The decorators will arrive at the location you specified within the time slot chosen during booking. While they may not arrive precisely at the same time, but they will ensure to completion the decorations within the chosen time slot.
When can I expect the artist/entertainer to arrive at my location?
The artist will arrive at your specified location within the time slot you selected during booking and will remain until the duration specified on the website. Upon arrival, the artist or entertainer can wait for a maximum of 15 minutes to commence the service, as any delay may impact subsequent bookings.

Bookings Confirmation & Rescheduling FAQ's

How long will it take to complete the decoration?
The decor team will typically arrive at any time within the selected time slot and complete the decorations within that timeframe.
How do I know that my order is confirmed?

After completing the booking process and making the payment, you will receive an acknowledgment stating that your order has been received. Subsequently, Eventzfly will promptly begin the process, which includes checking availability from all ends. You will then receive an official email confirming your order, which you can track either by logging into your account or checking your email.

Can the service time slot be changed?
This depends entirely on availability. Typically, weekend orders may not be changeable due to high demand, as most slots are already booked by other customers. However, we will certainly explore all possibilities and get back. If your event falls on a weekday, there is a higher likelihood of availability for changing the service slot.
Can the service date be changed?

Changes of service date are possible, which is subject to availability. Customers can also adjust service dates based on our availability. However, if the booking date needs to be changed, customers will be responsible for covering the change of date charges, including booking handling, time wasted, and coordination charges.

Service Duration, Extra service, Time extension FAQ's

What is the duration for using the decoration setup?

After completion of the decoration, customers can utilize the setup for a maximum of 6-48 hours, depending on the occasion: Post that charges will apply.

• Engagements, Anniversaries, Kids' Birthdays, Holy Communion, Baby Showers, Naming Ceremonies: 6 hours
• Weddings, Haldi Ceremonies: 8 hours
• Adult Birthdays, Bachelorette Parties, Surprise Parties: 12 hours
• Housewarmings: 24-48 hours

Is it possible to extend the artist's service time?

Extending the artist's timing typically depends on their next schedule. Please contact our support team to inquire about the possibilities. If the artist is available, we can extend the service time for an additional charge.

Refund & Cancellations FAQ's

How to cancel my order?

We're sorry to hear that. We hope you'll plan the party again soon. Refunds for cancellations vary depending on the service. Please contact us to inquire about the refund process and cancelling the booking.

What happens if the service is not delivered by Eventzfly?

Firstly, it's highly unlikely for us to encounter such a situation as we are deeply committed to delivering exceptional service for every event. We meticulously explore every possible avenue to ensure that our customers receive top-notch service each time they choose us. However, in the rare event of circumstances beyond our control, we will address the situation with utmost seriousness.

If we fail to provide the service due to a serious issue, we will refund the entire payment and provide an additional 10% compensation from Eventzfly.

TAX Invoice & Bills

Will I receive a GST invoice for my booking?

When you book a service through Eventzfly, you will receive an acknowledgment confirmation email containing payment details. Tax details will not be included in the email, as Eventzfly is registered under a Compensation Scheme. Therefore, we handle tax payments from our end.

Payment Terms FAQ's

Why should I pay the full amount before the service is delivered?

We collect the full payment because Eventzfly.com operates as an online event planning platform similar to other portals available on internet which charges 100% payment upfront. Unfortunately, payment gateway companies do not provide the option to collect partial payments.

Don't worry, your money is safe with us as we are a registered firm, and payments are processed through one of the best payment gateway providers in India.

Am I allowed to make payment directly to the service provider at the time of delivery?

We kindly request our customers not to make any payments to service delivery team, as we don't have option to track these payments in our system. Only proceed with payment upon receiving a confirmation message/email from the Eventzfly team.

Can i make the payment through cash?

You can choose any payment method upon delivery, excluding RTGS, NEFT, and PDC (Post-dated cheques). Accepted options include immediate payment methods such as UPI payment apps, online payment links from eventzfly.com and yes you can pay by CASH.

About Eventzfly.com FAQ's

About Eventzfly.com?
Eventzfly, a brand established by its parent company Siddu Events, boasts a 13-year legacy with a track record of successfully completing over 40,000 events. With over 15 years of experience in handling various types of events and occasions, Siddu Events, backed by a large team, offers comprehensive services across the event industry. Henceforth, Siddu Events will be known as Eventzfly.
Goal of Eventzfly.com?
With over a decade of experience in the event industry, Siddu Events offers a one-stop platform to fulfill all your event needs. Moreover, we present a price challenge, as you won't find these prices elsewhere in the city, coupled with the assurance of the best quality and a 100% service guarantee.
How is it possible to offer prices lower than a competitors in the market?
We are deeply committed to revolutionizing the event industry by introducing price transparency. Through a straightforward calculation method, we ensure fair and transparent pricing for all our services listed online. Our formula includes only the material cost, labor cost, transportation expenses, and a mere 20% Eventzfly margin, eliminating high profit margins, execution costs, food expenses, office and warehouse rents, pre-production costs, handling costs, and design costs.